Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email within a few minutes, please check your spam or junk folder. If you still cannot locate it, please contact our Customer Service team for assistance.

Shipping Policy

Order Processing

· In-stock items are normally dispatched within 2 business days.

· Orders are processed during normal business days (Monday to Friday, excluding public holidays).

· Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Out of Stock Items

If an item you have ordered is temporarily out of stock, we will contact you by email as soon as possible with an estimated restock date.

You will then have the following options:

· Wait for the new stock to arrive.

· Choose a similar alternative product.

· Cancel the affected item or order for a full refund.

If you choose to cancel due to stock unavailability, your refund will be processed back to your original payment method.

 

Shipping Fees

Within Australia:

· FREE Standard Shipping is available on orders over $79 AUD.

· Orders below $79 AUD will incur the standard shipping charge displayed at checkout.

· Express Shipping is available for an additional fee. Promotional Express Shipping rates may be offered from time to time and will be displayed at checkout when applicable.

· All available shipping options, estimated delivery timeframes and applicable charges will be displayed during checkout before payment is completed.

Delivery timeframes provided by Australia Post are estimates only and may vary due to circumstances outside our control.