Refund policy

Return and refund policy

At Core Beauty Studio, we want you to be completely satisfied with your purchase.

If for any reason you wish to return an item, please contact our Customer Service team within 5 days of receiving your order.

Please email:

customerservice@corebeauty.com.au

Include:

· Your order number

· The reason for the return

· Photos of the product if it is faulty, damaged or incorrect

Return Conditions

Returned items must:

· Be in brand new condition.

· Be unworn.

· Be unwashed.

· Not have been altered or modified.

· Include all original tags and packaging wherever possible.

For hygiene reasons, we cannot accept returns for products that have been worn, washed, damaged, altered, or are otherwise no longer in their original saleable condition.

 

Change of Mind Returns

If you decide the product is not suitable for you, such as due to:

· Colour preference

· Style preference

· Personal preference

· Fit

you may still return the item provided it meets all return conditions above.

Customers are responsible for the cost of return postage for change of mind returns.

Original shipping charges paid when placing the order are non-refundable.

 

Faulty, Damaged or Incorrect Items

If you receive:

· A faulty product

· A damaged product

· An incorrect item

please contact us within 5 days of delivery.

Once confirmed, Core Beauty Studio will arrange an appropriate solution, which may include:

· Replacement product

· Exchange

· Full refund

Where the return is due to our error or a confirmed product fault, we will reimburse reasonable return postage costs.

 

Returning Your Item

Before sending your return, please contact us to obtain return instructions.

After posting your parcel, please email us:

· Your Australia Post tracking number

· A photo of the lodged parcel (recommended)

This allows us to monitor the return and process your refund as quickly as possible.

 

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

· Your refund will be processed to your original payment method.

· Refunds are generally processed within 2–5 business days after inspection, although processing times may vary depending on your payment provider.

Please note:

· Original shipping charges are not refundable unless the return is due to our error or a confirmed faulty product.

· Express Shipping fees are non-refundable unless the return is the result of an incorrect or faulty item supplied by Core Beauty Studio.

 

Order Cancellations

Orders may be cancelled before dispatch.

If your order has already been shipped, it will be treated as a return and our Return Policy will apply.

 

Contact Us

If you have any questions regarding shipping, returns or your order, please contact us.

Core Beauty Studio

Email: customerservice@corebeauty.com.au

Website: www.corebeauty.com.au